Daniel Schetter, CHA
Dan directs a team of creative sales and operations professionals who strive to exceed guest’s expectations with the goal of earning customer loyalty. Dan’s professional career has been a commitment to the hospitality industry. He is an experienced hospitality and customer service professional who, as General Manager, presided over the operations of the CopperLeaf Boutique Hotel & Spa in Appleton, the Holiday Inn Riverwalk in Neenah, and the Pioneer Resort & Marina in Oshkosh. Dan enjoys the satisfaction of having management and team members execute their customer service responsibilities resulting in customers who have a memorable experience with the desire to return.
“It is exciting to have this opportunity to support and lead our team members in bringing this hotel back to a level of prominence and economic vitality in Oshkosh. My goal for my team is to earn the loyalty of our customers. It is our pleasure to serve you. In hospitality, it all boils down to the details of comfort and customer service; making sure the guest’s every need is being met. If we have not met a need, let us know and we will make it right.”
David Helgeson, CMP
Director of Sales
David directs the sales team with the goal of bringing meetings, conventions, and other groups to the hotel and convention center. The sales and catering team is focused on meeting the guest’s every need and fulfilling the client’s mission of a flawless event. David brings many years of experience servicing guests from both a “front” and “back-of-the house” perspective. He works closely with all hotel departments to ensure the client’s expectations are met and exceeded. David and everyone at the Best Western Premier Waterfront Hotel knows that it is much easier to keep guests coming back than it is to find new ones.
“Our guests will be amazed at the level of service and commitment we provide. We are constantly looking to exceed your expectations. I am thrilled to be a part of such a beautiful and unique venue. We look forward to the opportunity to be a part of your stay!”
Director of Corporate Sales
Joe is an Oshkosh native who has enjoyed working in the hospitality industry most of his life, starting with Bergstrom Hotels in 1978. The Bergstrom hotels included the Paper Valley Hotel, Appleton, the Valley Inn, Neenah, and the Pioneer Resort & Marina, Oshkosh!
Joe has spent the majority of his hospitality career in sales and focuses on the corporate market. Joe has established many relationships with the business community, not only in Oshkosh, but throughout the Fox River Valley. “I really enjoy working with our special corporate partners and being able to extend the very best hotel and meeting experience our area has to offer! The Best Western Premier Waterfront Hotel is beautiful, with 13 million dollars of renovations.In addition, I am privileged to work with a dedicated team of professionals whose goal is providing total guest satisfaction.”
Director of Food & Beverage
David oversees the food and beverage operations including the on-premise banquet services, off-premise catering division, Premier Waterfront Catering, as well as the Ground Round at River’s Edge. David’s “never say no” philosophy allows our guests to rest assured we will do everything possible to meet all special requests to personalize their event. With 27 years of experience, he brings a passion for food and beverage and a compassion for service which is evident in our daily operations.
“It is my responsibility to ensure our team is prepared to accommodate all guest needs and to execute our events with superior food quality and a level of service beyond expectation. I am committed to providing our guests with an array of innovative culinary selections, a collection of beverage offerings, and sincere dedication to service excellence. It is my pleasure to ensure your experience is both satisfying and memorable.”
Catering Sales & Services Manager
While attending UW Oshkosh, Christy began her hospitality career at the once revered Pioneer Resort & Marina, Oshkosh. At the Best Western Premier Waterfront Hotel, Christy focuses her efforts on managing catering sales and services for the hotel and the Oshkosh Convention Center. Christy also handles the bookings of off-premise catering through the hotel’s off-premise division, Premier Waterfront Catering. She works with guests to determine the needs of each event and cultivates those events from the planning stages to completion. Christy’s many years of experience in the fast-paced hospitality environment have given her the ability to think on her feet, anticipate guests’ needs and provide the best in customer service.
“I am so happy the Best Western Premier Waterfront Hotel has brought me back to Oshkosh. I look forward to fostering great partnerships within the community.”
Chef Matt, a native of the Salt Lake City area, and brings a wealth of culinary and hospitality knowledge. Over his extensive 30+ year culinary career, he has gained “specialized” knowledge of World, European and Regional American Cuisine as well as pastries and confections.
Chef Matt is an ACF Certified Executive Chef, president of the American Culinary Federation – Fox Valley Chapter, as well as the 2012 Chef of the Year. He is the 4-time and current Chef Showdown Champion of the N.E. Wisconsin “Taste of the Town” event to benefit the Big Brother/Big Sisters of N.E. Wisconsin.
Chef Matt and his culinary team are responsible for all food service of the Oshkosh Convention Center, the hotel ballroom, and Premier Waterfront Catering, the hotel’s off-premise catering division.
“I truly love this industry and the ability it gives me to meet and serve people. Sharing the love of great food and fabulous service is a thrill that never gets old.”
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