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Guest Services Representative

Do you wear a smile everyday? Do you like to be the person that helps others when they have questions or issues? Do you have what it takes to be the “Face” of our Hotel?  If so, this is the position for you. We offer benefits, including a $100.00 bonus after 90 days.

The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front line guest contact for questions, concerns and overall guest comfort and satisfaction. To sell the property and its facilities resulting in enhanced RevPar, ADR, occupancy and rates.


  • Provide immediate greeting and quality service to all guests.
  • Carry out front desk responsibilities and clerical duties. This includes checking guest in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
  • Taking reservations and inquires including providing detailed information on the hotel accommodations, services and amenities. Responding to questions regarding the hotel, downtown Appleton, surrounding communities, events, attractions and businesses.
  • Provide a concierge level of guest assistance with questions, recommendations, dining reservations, event and service reservations. Fulfill special requests in person or with the assistance of other staff members.
  • Record personal information and guest preferences as appropriate to insure personalized service for returning guests.
  • Solve and resolve concerns or complaints to the guest satisfaction upon initial contact whenever possible and always in a timely fashion.
  • Demonstrate professional and effective communication skills and basic math aptitude.


  • Read, write and speak English fluently
  • Write legibly
  • Neat, well-groomed appearance
  • Must have flexible schedule to include weekends and evenings
  • Maintain pleasant personality and excellent service skills.
  • Must have a thorough understanding of all shift duties.

Does this sound like a job that you would want to come to each day? If so, apply now! I’m looking forward to meeting you.

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Best Western Premier
Waterfront Hotel & Conference Center